I met Bruno Fierens in 2006 at EKON. I was a student back then and amazingly he took my criticism about his components very seriously. I was not even a paying customer back then, still he made amends to his components, so that I could use them more efficiently in the future.

I was truly surprised back then, but since then the business relation grew and all my software products prosper from the component sets that TMS Software offers. These are primarily the VCL and ASP.NET component sets. I would like to tell you all about a “support case” I encountered with TMS. This all happened over the Christmas Holidays. As it is with software, amends are being made at the end of a year so the new version can be used right from the start of the next year. I was stuck with a bug right after Christmas and emailed the support of TMS Software. Long story short: I got the necessary fix so that the software could be taken live at the beginning of the new year. The response was amazingly fast and uncomplicated. I also did not pay anything extra for this kind of service. Bruno acknowledged that my issue was a valid concern, fixed it and made it available to all his customers.

All in all, I think it can never be considered an incorrect approach to have a look at any component written by TMS Software…

Most members of the community have been doing business with TMS Software for over 10 years and the experience has been nothing like one could guess from the already mentioned postings. I would like to post about these experiences that I had. Maybe those descriptions will erase the other blog posts from your mind – as the internet is relentless and all “information” will stay for a long time to come as it seems and it is really bad for somebody to get a bad review and no word from happy customers or business partners.

If you are afraid of support not being there for you, from my experience, there are very few companies which can match what TMS Software offers.